A wheelchair user from the North East has recounted a ‘degrading and embarrassing’ ordeal in which she was forced to drag herself on the floor to use the toilet on a plane .
Jennie Berry appeared on Hello Brittany to tell his story to raise awareness of the changes needed to make flights more accessible to passengers with disabilities. Jennie, from Hartlepool, explained that she was on a flight from Newcastle Airport to Palma when the ordeal took place, BirminghamLive Reports .
Jennie posted a video on her TikTok page @wheelie_good_life filmed by her partner of the incident which unfolded last month, which showed staff continuing to serve drinks to other passengers as she shuffled along the aisle. The clip went viral on the social media platform, with followers calling the event ‘unacceptable’ and ‘shameful’.
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Recounting the ordeal, Jennie told hosts Kate Garraway and Ben Shephard: “I pressed the call bell above my head – they didn’t come, they were just serving drinks. My partner had to go talk to them and say, you know, ‘Can my partner go to the bathroom? Can we take the aisle chair?” And we just said “no”.
“They just didn’t have any on board,” she explained. “And at no point did anyone come and tell me about the script, it was just passed on to my partner, who then had to come and tell me.”
Jennie added that staff members on the plane continued to serve drinks, despite her partner requesting that they stop so she could use the bathroom. She then had to drag herself down the aisle to the bathroom, and says staff told her she “should wear a diaper” on board in the future.
The blogger is now campaigning to improve disabled access on planes after her ‘humiliating’ experience. “There is still a lot to do when it comes to accessibility in the travel industry and I hope and pray that this is a glimpse of why there needs to be change – not just for access, but also for attitudes,” she wrote on TikTok.
A spokesperson for Spanish airline Albastar said: “Albastar would like to express its sincere apologies for the event that recently occurred on one of our flights in relation to a passenger’s flight experience. with reduced mobility Our main concern is the safety and comfort of all our passengers on each of the flights we operate.
“We are working to investigate the incident to ensure that this isolated incident does not happen again on any of our aircraft.”